Support
Find the answers you're looking for in the comprehensive list of FAQs below.
General FAQs
Is there a limit to the number of Micro Apps or integrations I can use?
- You can use as many Micro Apps and Integrations as you want with Integration Glue. The pricing is based on usage only, so you will only be charged for the number of credits you use.
- Each integration is built custom and subject to an upfront cost — get in touch with the team to complete a discovery session to go through your unique integration requirements.
How can I determine if an integration or app will work with my systems?
- Most Micro Apps are compatible with the pro version of HubSpot. However, it's always a good idea to check the app's compatibility requirements before installing it on your account.
- Our team can help with discovery and scoping to ensure any custom integration we build will address your specific business needs and work with your existing systems.
What happens if an integration or Micro App isn't working correctly?
- If you encounter issues with an integration or Micro App, please don't hesitate to reach out to our support team at support@integrationglue.com or via the chat feature on our website. Our team is here to help you resolve any issues and ensure that your integrations are working correctly.
How long does it take to set up a Micro App?
- The time it takes to set up a Micro App depends on the complexity of the integration and the specific requirements of your business. However, our team is committed to providing a streamlined and efficient setup process to get your Micro App up and running as quickly as possible.
- In many cases, you can install and configure the Micro App yourself. However, if you require additional support, you can contact a HubSpot professional services company — head to the HubSpot Partner Directory or contact us for additional support. They can assist with the installation and configuration of the Micro App.
Can you help me with custom integration?
- Yes, we offer custom integrations that can be tailored to your business needs. Our team can work with you to get a good understanding of your requirements to create a solution that connects HubSpot to your other business critical systems.
What level of support do you offer for Micro Apps?
- We offer a range of support options for our Micro Apps, including email support and phone support during business hours — head to our “Contact Us” page for more details.
Account FAQs
Can I schedule a demo?
- To schedule a demo, get in touch through the "Contact Us" page on our website or by emailing our support team at contact@integrationglue.com. We would be happy to arrange a demo and answer any questions you have.
How do I uninstall a Micro App from my account?
- To uninstall a Micro App from your account, you need to follow a few steps:
- Remove the action associated with the Micro App from all Workflows (where applicable)
- Uninstall the app under HubSpot Settings > Integrations
- Remove the app from MyGlue
How do I upgrade (or downgrade) my subscription?
- To change your subscription plan, go to the billing page and select the new plan you want to switch to. If you choose to downgrade, the change will take effect at the end of your current billing cycle. If you choose to upgrade, the change will take effect immediately and you will be charged the new price. Your billing cycle will also be anchored to the day you upgrade.
How do I close my account?
- To close your account, you can contact our support team to have the Micro Apps uninstalled properly without affecting your workflows.
- Alternatively, you can downgrade to the free tier, remove your credit card, and uninstall the Micro Apps from your account. The free tier has a limit of 100 credits, so you won't be billed for any additional usage.
How do I update my email?
- To update the email associated with your account, you will need to invite the new email to your account and make it the primary email. Then, you can remove the old email from your account.
Can I activate another trial or extend my trial?
- The free tier lasts forever, as long as you stick to the 100 credit limit — giving you plenty of time to test and see if it's the right fit for your business needs.
Billing FAQs
How do On-Demand credits work?
- On-Demand credits allow you to define a maximum budget on top of your subscription. If you exceed the number of credits in your plan, you will start using the on-demand credits to continue using our services. View our pricing page for on-demand credit costs.
How does the billing cycle work? Can you provide an example?
- The billing cycle starts on the day you create your build and ends on the day before the same day of the next month.
- For example, if you create your "build" on March 8th, your billing cycle will end on April 7th. If you create your "build" on January 31st, your billing cycle will end on February 28th or 29th (depending on leap year) and the next billing cycle will run from that day until March 30th. Our billing cycle starts on the first valid day from the anchor, which is the 31st of the month.
Is it possible to switch to invoiced payments instead of automatic billing?
- Potentially! We offer invoiced payments for some of our larger accounts, we are happy to discuss this with you to see if your account is a viable option. Please reach out to our support team to start the conversation.
What happens if I miss or default on a payment?
- If a payment is missed or defaulted, all integrations will return error messages in HubSpot. Additionally, your account will automatically be downgraded to the tier below. It is important to keep payments up to date to avoid any disruptions to your integrations.
Can I switch to an annual contract?
- Maybe! Please reach out to our support team to discuss your options and determine if an annual contract is the best fit for your needs.
Where can I find my previous invoices?
- To access your previous invoices, go to your billing page and look for the link with previous invoices. This will give you access to all of your past billing statements for your records.
Is it possible to make a manual payment for my account?
- Currently, we do not support manual payments. All payments are processed automatically through the billing system. If you have any issues with your payments, please contact our support team for assistance.
How can I update my billing information or the credit card on file?
- Go to the Billing page in your account settings. From there, you can add a new credit card and make it the default billing card.
What forms of payment are supported?
- Accepted forms of payment include credit and debit cards.
Security FAQs
How secure is the Integration Glue platform?
- The security of our platform is a top priority for us. We undergo regular external audits and penetration testing to ensure that our security measures are up to industry standards. Our developers are trained in security best practices upon joining the team, and receive ongoing training to stay up-to-date with the latest security developments. You can trust that we take the security of your data very seriously.
Where is the Integration Glue platform hosted?
- The Integration Glue platform is hosted on Google Cloud, specifically in the us-central-1 data centre. We prioritise using serverless technologies to minimise the need for server maintenance and management. If you have specific hosting location requirements, we can host your data in any of the Google data centres for an extra fee.
How do you build and deploy your integrations and apps?
- The Integration Glue platform uses open source technologies, primarily written in Python programming language. Docker is used to package and deploy the integrations and apps, while Github actions automate the building and deployment process.
What happens if I miss or default on a payment?
- If a payment is missed or defaulted, all integrations will return error messages in HubSpot. Additionally, your account will automatically be downgraded to the tier below. It is important to keep payments up to date to avoid any disruptions to your integrations.
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