These terms of service (“Terms”) govern the relationship between you and us, including your use of our website found at the url and any other websites operated by us (our “Site”), our application/s (our “Portal”), the services available via our Site and/or Portal (“Integrations”), our application programming interfaces, our email notifications, any information or content appearing therein, and communication with our support team and consultancy advice – collectively our services (“Services”), regardless of whether you are a paid user or a non-paying visitor. Please note that additional terms of service apply in respect of “DocMergy” and “Micro Apps”. 

In these Terms any reference to “we”, “our”, “IGL” and “Integration Glue” means Integration Glue Limited, a duly registered company, and any employees, agents and affiliated companies. 

We reserve the right to change these Terms at any time, effective upon the posting of modified terms. At our discretion, we may communicate these changes to you via email or notification on our Site. It is your obligation to ensure that you remain aware of the most recent Terms.

By using our Services, you are deemed to have accepted these Terms and our Privacy Policy. If you use our Services on behalf of another person (for example, a company), you are deemed to have accepted these Terms and our Privacy Policy on behalf of that other person. 

  1. Nature of our Services 
    1. Integration Glue is a Cloud Based Software Subscription Service that provides the following services:
      1. A software platform that enables the user to map and synchronise data, transform data and to perform operations; 
      2. A software platform that enables the user to install micro services into their HubSpot Portal and other Supported Software (“Micro Apps”); 
      3. A software platform that automatically generates and uploads or links documents from CRM and other data (“DocMergy”) and to send transactional emails with the documents attached. 
    2. We reserve the right to refuse the provision of our Services to any person for any reason. 
  2. Use of our Services 
    1. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, non-assignable, revocable and limited licence to access and use the Services in accordance with your Subscription or Service. 
  3. Intellectual Property 
    1. We (and our licensors) own all intellectual property rights in the Services. All rights under applicable laws are hereby reserved. 
    2. We value and welcome feedback on our Services and any suggestions on how we can improve. You agree that we are free to use, disclose, adopt, or modify any feedback and information (including any ideas, concepts, proposals, suggestions or comments) provided by you, including any of your affiliates, to us in connection with the Services or your use of the Services (“Feedback”) without an obligation to compensate you. You hereby waive and agree to waive any rights to claim for any fees, royalties, charges or other payments in relation to our use, disclosure, adoption, and/or modification of any of your Feedback. 
  4. Integrations 
    1. Integration Glue may integrate with third-party software to provide a full suite of functionalities to our users. While we take into account industry standards, security level and functionalities in choosing our integration partners, we are not responsible for any issue or loss arising from the use of any third-party software. Your access and use of the third-party software is governed by the terms of service or user agreement in relation to that software. 
    2. Our services interact with third parties and they will be governed by their respective limits, terms and conditions. You acknowledge that;
      1. Should your use of the service trigger limits with third parties, we may;
        1. Limit or throttle the processing of services to avoid errors
        2. Limit the processing of services to avoid our integrations being restricted
        3. Stop your integration or function from running altogether
        4. Block access to your account
      2. Should your use of the service be in breach of the third parties terms, we may;
        1. Prevent your services from running
        2. Report and disclose your information to the third party
        3. Block access to your account
  5. Changes to our Services
    1. We may at any time suspend or discontinue any feature, plan or any part of our Services, including the support for certain devices or platforms. Our Services may also be affected by acts of nature or force majeure events. 
  6. Beta Services 
    1. We may release products and features that we are still testing and evaluating (“Beta Services”). These Beta Services are marked “beta”, “preview”, “early access”, or “trial” (or with any words or phrases with similar meanings) and please keep in mind that these Beta Services may not be as reliable as our other Services. 
  7. Accessing our Services 
    1. We make every effort to ensure that our Services are always available, but our Services may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures. We do not guarantee that our Services will be free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platform in order to access our Site and our Portal. You should use your own virus protection software. 
  8. Your Account 
    1. When you register an Integration Glue account, or engage with us in any way, you must provide truthful, complete and accurate information about yourself and your company. You must safeguard your password to the Services and keep your account information current. You are advised to use a strong password, i.e. a password that uses a combination of upper and lower case letters, numbers, and symbols. 
    2. Do not share your account credentials or give others access to your account. If we detect that a login has been used by multiple users, we will treat this as a serious breach of security and we may suspend or terminate your account. 
    3. If you have an Integration Glue Account with multiple users, there must be at least one individual nominated as an Admin User. The Admin User must select within the System the level of access every other user within their account  has. We are not liable for a user accessing information within your account if the Admin User has not selected the level of access for their multiple users. These terms apply to and by use of our Services are agreed by each user, including the requirement not to share their account credentials or give others access to their account. 
    4. We also have the right to disable any password, whether chosen by you or allocated by us, at any time if we believe you are in breach of these Terms. 
  9. Fair Usage 
    1. We reserve the right to suspend or terminate your account if: 
      1. We believe that you are not using our Services in a way that is consistent with your own business use; 
      2. We believe that you have breached your obligations under clause 8 or our Acceptable Use Policy in clause 11; or
      3. We suspect that you are in any way connected with a competitor or a potential competitor of Integration Glue. 
      4. If you disclose your account credentials and/or are allowing your access to our Services to be used by a person outside of your own business use, you will be liable for payment of an additional fee equivalent to the amount you have paid for the Services. For example, if you have purchased credits for your business use, you will be liable for an additional payment of the same credits for the separate integration
  10. Acceptable use Policy
    1. You agree not to misuse our Services or help anyone else to do so. For example, you agree not to do any of the following in connection with our Services: 
      1. Use our Services for unlawful or unauthorised purposes; 
      2. Use our Services for entities other than the business entity in whose name the account is registered; 
      3. Re-sell any IP you have gained access to; 
      4. Re-sell or attempt to benefit in any way from any content available as part of the Services; 
      5. Generate or download documents on a systematic basis that is commercially prejudicial to Integration Glue;
      6. Use our storage feature unreasonably or for purposes not associated with our Services; 
      7. Sell the Services unless specifically authorised to do so; 
      8. Probe, scan, or test the vulnerability of any system or network; 
      9. breach or otherwise circumvent any security or authentication measures; 
      10. Access, tamper with, or use non-public areas or parts of the Services or shared areas of the Services that you haven’t been invited to; 
      11. Interfere with or disrupt any user, host, or network, for example by sending a virus, trojan, worm, logic bomb, or any other material that is malicious or technologically harmful, overloading, flooding, spamming, or mail-bombing any part of the Services, or by scripting the creation of any content in such manner as to interfere with or create an undue burden on the Services; 
      12. Access, search, or create accounts for the Services by any means (automated or otherwise) other than our publicly supported interfaces (for example, “scraping” or creating accounts in bulk) or attempt to do so; 
      13. Send unsolicited communications, promotions or advertisements, or spam; 
      14. Forge any TCP/IP packet header or any part of the header information in any email; 
      15. Send altered, deceptive, or false source-identifying information, including “spoofing” or “phishing”; 
      16. Conduct surveys, contests, or pyramid schemes, or promote or advertise products or services without appropriate authorisation; 
      17. Abuse referrals or promotions; 
      18. Post, publish, upload, display, distribute, or share materials that are unlawful, inappropriate, profane, pornographic, obscene, indecent, libellous, defamatory, abusive, or knowingly false, and/or that infringe intellectual property rights; 
      19. Violate the letter or spirit of our Terms; 
      20. Violate applicable laws or regulations in any way; or 
      21. Violate the privacy or infringe the rights of others. 
    2. You acknowledge that the above is not an exhaustive list. 
  11. Online Payments
    1. In purchasing any Services through our Site or Portal, you warrant that you are over 18 years of age and have the legal capacity to enter into a contract in New Zealand. 
    2. All Integration Glue accounts require a credit card to be loaded within our Stripe payment system throughout the period of your subscription. 
    3. You warrant that any credit card you use is issued in your name, or that you have the authority to use such credit card. You must keep your credit card details up to date to avoid any invalid payments. 
    4. If a payment is not successfully settled due to expiration of your credit card, insufficient funds or otherwise, you remain responsible for any amounts not remitted to us. We may, at our discretion, either continue billing your credit card (or a different credit card provided by you) or invoice you for the deficient amount. 
    5. Purchases through our Site are provided through a secure website using industry standard encryption. However, you acknowledge that internet transmissions are never entirely secure or private, and that any message or information you send to or through the Site (including credit card information) may be read or intercepted by others, even where the Site is stated as being secure. Neither we nor Stripe (the payment system used through our Site) will have any liability for the interception or ‘hacking’ of data through the Site by unauthorised third parties. 
  12. Termination of Subscription
    1. Contract term
      1. If you cancel your subscription in the Integration Glue Portal if you no longer need it
      2. Cancelling your subscription will result in your account being deactivated at the end of the current month
      3. Cancelling your subscription will not result in a prorated credit being provided
      4. Cancelling your subscription will not result in unused credits being refunded
    2. By subscribing to an Integration Glue Service, your subscription will start on the subscription date and be ongoing each month (the “Contract Term”). 
  13. Payment Terms
    1. Payments for your Subscription are due monthly. 
    2. You authorise us to charge the applicable recurring fees to your credit card on the same date of each calendar month (or the closest prior date if there are fewer days in a particular month). There may be one-off fees for certain services (for example, additional credit bundles), which will be charged at the time of purchase and from time to time when you purchase those services during your subscription.
    3. Payments for added services including, technical support, customisation or other services will be billed at the time of use
    4. Limitation of Liability
    5. To the fullest extent permitted by law, Integration Glue and its affiliates, directors, officers, employees, agents, representatives, partners, and licensors (collectively, “Integration Glue Entities”) expressly limit their liabilities in connection with or arising out of the provision of the Services as follows.
  14. No Assurance
    1. We strive to provide the best services, but there are certain things that we cannot guarantee. The Services (including all content and services provided in our portal) are provided on an “as is” and “as available” basis. No assurance, representation, or warranty of any kind is made, whether express or implied, about the Services (including any Beta Services). In particular, Integration Glue expressly disclaims any warranties of merchantability or fitness for a particular purpose and non-infringement of our Services (including any Beta Services). 
    2. While we make every effort to ensure the quality of our Services, Integration Glue make no representation or warranty that: 
      1. our Services are free from bugs or viruses; 
      2. your correspondence with us will be free from interception, corruption, error, delay, or loss; (e) access to our Services will always be available or uninterrupted; 
      3. our Services will meet your requirements or sufficiently address your needs in any specific circumstances; 
      4. use of our Services will achieve any particular result; or 
      5. the results that arise from the use of our Services will meet your expectations. 
    3. You must exercise and rely solely on your own skill and judgement in your use of the Services, including your interpretation or use of the services or content available as part of the Services. 
  15. Limitation of Liability
    1. We do not exclude or limit our liability to you where it would be illegal to do so – this includes any liability of Integration Glue for fraud or making fraudulent misrepresentation in providing the Services. 
    2. To the extent permitted by law, Integration Glue will not be liable for any indirect, special, incidental, punitive, exemplary, or consequential losses or damages, or any loss of profit, business, or data, arising out of the use of, or the inability to use, our Services. These exclusions or limitations apply regardless of whether or not Integration Glue has been advised or notified of such losses or damages. 
    3. If you use the Services for any purpose other than your own commercial use (including for resale, which is not permitted), Integration Glue will not be liable to you for any loss of profit or business, business interruption, or loss of business opportunity. 
    4. Integration Glue is not responsible for the conduct of any user of the Services, whether online or offline. 
    5. Other than the types of liabilities we cannot limit by law, the liabilities of Integration Glue to you are limited, at our option, to 
      1. supplying the relevant Service again; or 
      2. NZD100.00; or 
      3. the amount you have paid to Integration Glue (if any) for the Services under the current term of your subscription.
    6. You indemnify Integration Glue against any claims (whether resulting from the negligence of us or otherwise) brought by any person in connection with an act, matter or thing said or omission by us in connection with the Services. 
  16. Consumer Guarantees Act 1993 
    1. You agree that you are acquiring our Services for business purposes and/or in trade in terms of sections 2 and 43 of the Consumer Guarantees Act 1993. You agree that the guarantees contained in the Consumer Guarantees Act 1993 do not apply to the provision of the Services. You agree that this is fair and reasonable. This clause does not affect any consumer rights that cannot be waived or limited by way of contract or agreement. 
  17. Indemnity
    1. You agree to indemnify and hold us harmless from and against all liabilities, damages, claims, costs (including legal fees and costs), and expenses in connection with or arising from: 
      1. your breach of these Terms; 
      2. your use of our Services; 
      3. and/or any misrepresentation made by you. 
      4. You also agree to fully cooperate with us in the defence or settlement of any claim in relation to or arising out of our Services or these Terms.
  18. Termination 
    1. These Terms will continue to apply until terminated by you or us as follows. You may stop using our Services at any time and may terminate your Integration Glue in accordance with clause 12. If you choose to deactivate your account, it will be achieved but can be reactivated at any time. 
    2. We reserve the right to terminate providing Services to you without any obligation on our part to provide a full or partial refund of any fees in any of the following circumstances: 
      1. you fail to pay any fees or costs payable to us by the due date; 
      2. you are in serious breach of these Terms; 
      3. you suffer any act of insolvency; 
      4. you are using the Services in a manner that would cause a real risk of harm or loss to us, other users, or the public; 
      5. we are requested to do so by government or regulatory authorities or as required under applicable laws, regulations, or legal processes; or 
      6. our provision of the Services to you is no longer possible. 
    3. We will notify you by the email address associated with your account or at the next time you attempt to access your account unless we are prohibited from notifying you by law. 
    4. Upon termination of your access, these Terms will also terminate except for clauses 3, 18, 19, 20, 21, 22.
  19. Privacy 
    1. We collect personal information from you (and your affiliates) when you access our Services. We hold all personal information in accordance with our Privacy Policy which is available on our Site.
    2. You agree that we may use your personal information to advise you of our services and product offers and send you alerts and information via email and phone. 
    3. We also use a payment gateway operated by Stripe. They will collect information about you (including information about transactions processed by you) from time to time through the Site and/or the Portal. Any such information collected shall be treated in accordance with the Stripe Privacy Policy which can be found here 
    4. Use of our Services means that you agree to provide information through electronic means. This means you agree to provide any relevant information in the format and to the standards described for each transaction. It also means you agree and understand that the information will be retained in electronic form.
  20. Confidentiality 
    1. We take confidentiality seriously. All trade or professional secrets or other factual information supplied by you or us to the other party shall remain the property of the Supplying Party and both parties shall not disclose to any person any secret or confidential information or method of working which may be revealed by one to the other for the purpose of carrying out the Services. You agree that you will do all in your power, as we will also, to ensure that information is not disclosed to any unauthorised person either directly or on account of any failure to adequately safeguard the relevant information.
    2. The provisions of this clause will survive termination of the Services. 
  21. Assignment of rights 
    1. You may not assign any of your rights under these Terms, and any such attempt will be void. We may assign our rights to any of our holding companies, affiliates, or subsidiaries, or to any successor in interest of any business associated with the Services. 
  22. General Terms 
    1. In these Terms, unless the context otherwise requires: 
      1. Except where otherwise defined in these Terms, terms which are defined in the Contract and Commercial Law Act 2017 have the same meaning. 
      2. References to persons include natural persons, companies, and any other body corporates (wherever incorporated) and unincorporated bodies (wherever formed). 
      3. References to the parties include their respective executors, administrators, successors and permitted assigns. 
      4. A gender includes each other gender, and the singular includes the plural and vice versa. 
      5. No rule of construction applies to the disadvantage of a party because that party (or its relevant advisor) was responsible for the preparation of this agreement or any part of it. 
    2. All notices, requests, demands or other communications to or upon the parties to these Terms shall be made in writing and shall be deemed to be duly given or made when received in the case of a physical notice or in respect of an email when the email servers of the recipient receive such notice. You authorise service of notices to the physical, postal or email addresses that you provide when you create an account or use the Services. Service of notices to Integration Glue shall be to or to Level 1, 14 Jervois Road, Ponsonby, Auckland 1011. 
    3. Except for your engagement of our Consultancy Services (in which case the terms relevant to the engagement will apply), the Terms set out in this document represent the entire agreement between us and you. 
    4. In the event that any clause or part of any clause of these Terms is declared invalid or unenforceable, all other clauses or parts of clauses will nevertheless remain in full force and effect. 
    5. A failure by Integration Glue to enforce any right or remedy under these Terms will not be deemed to be a waiver of that right or remedy and no waiver of any one right or remedy will be deemed to be a waiver of any subsequent right or remedy.
    6. You agree to use your best endeavours to settle any disputes by good faith discussion or failing that mediation. Any failure to reach agreement by these means may be referred to the Disputes Tribunal. This clause does not restrict or prohibit you or us from seeking urgent interim relief from a court of competent jurisdiction should it be required in the circumstances. 
  23. Governing law
    1. These Terms, and any act or contract to which they apply, shall be governed by the laws of New Zealand and the parties submit to the non-exclusive jurisdiction of the Courts of New Zealand.
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